Refund policy

Updated September 25, 2026

 

We’re a small business, and most Luck Jar items are made to order. Because of that, all sales are final except when something is wrong with the product.

Shipping
Orders are made and packed before they ship. Shipping cost and estimated delivery timing are shown at checkout. Delivery dates are estimates, not guarantees, and carrier delays can happen after a package leaves us.

Please make sure your shipping address is correct before placing your order. If an order is returned because the address was entered incorrectly or the package could not be delivered, additional shipping charges may apply to send it again.

When tracking is available, we’ll send it to the email or contact information used at checkout. If a package arrives damaged or appears to be lost, contact us through the Contact page and we’ll help review the situation.

Returns & exchanges
We do not accept returns or exchanges because you changed your mind, ordered the wrong size, do not like the fit, color, or design after it arrives, or simply decide you do not want it anymore. Please check the size guide before ordering.

We will review issues involving a defective, damaged, misprinted, or incorrect item on a case-by-case basis. Contact us through the Contact page with your order number, a description of the problem, and clear photos when applicable. If the issue is approved, we may replace the item or issue a refund, depending on the situation.

Please do not send anything back unless we ask you to.

Nothing in this policy limits any rights you may have under applicable law.

Questions? Use the Contact page at luckjar.co/pages/contact.